Black Diamond Equipment Issues Voluntary Recall for its Neve Strap Crampon (green 2024 version)
- Wednesday 11th December 2024
Black Diamond Equipment, in cooperation with the U.S. Consumer Product Safety Commission and Health Canada, is voluntarily recalling its Neve Strap Crampon and related accessories/spare parts.
This recall affects all green 2024 Neve Strap Crampons (style #400073) that were sold between January and May 2024 (see specific details below). Also included in the recall are the Neve Strap Binding Accessory Kit (style #400683) and Neve Strap Heel Cup Screw & Nuts (style #400687). It does not apply to the Neve Pro Crampon models or previous orange-coloured versions of the Neve Strap Crampon.
The reason for the voluntary recall is related to the screws which connect the plastic heel cup to the aluminium heel unit of Neve Strap Crampon, which can loosen and allow the heel cup to detach from the crampon, posing a fall hazard. There have been three reported instances of this happening in the field with no reported injuries.
Customers who own the green Black Diamond Neve Strap Crampon and/or the strap accessories sold between January and May 2024 should immediately stop using them and contact Black Diamond for a refund.
Black Diamond offers a full refund on the Neve Strap Crampon!
For EUROPE-based customers please follow our recall instructions and follow our link here: https://www.blackdiamondequipment.com/en_EU/content/neve-strap-recall/ for more information, FAQ, and to initiate the return process.
If you want to connect with our customer service team, please contact via mail: [email protected] or by phone: +43 12537 459 333